User's agreement to the terms, conditions, and limitations below are a condition precedent to any sale and/or contract between Vorshlag, LLC and User, or to any use of Vorshlag, LLC's products, parts, or advice:
General Terms
All prices, specifications, operating procedures, technical details and/or availability are subject to change without notice. Notification of changes will be given prior to shipping. Vorshlag, LLC does not take responsibility for any typographical errors or accidental omissions.
Order Processing Times & Deadline
Vorshlag, LLC strives diligently to ship all orders out within a business day from when they were received. Most online or phone-in orders received before 3 pm CST will often ship out that same business day, but order volumes fluctuate and sometimes it goes to the next business day. We notify customers that have ordered parts that are on backorder within 24 business hours, asking them if they would like to wait (with an ETA) or if they want to cancel the order. If you absolutely need something overnighted and shipped out the same day PLEASE call us first to verify stock before you order.
Also, please remember - we are not Amazon with a massive warehouse full of every part you see on our website. We also don't have a $100K eCommerce system with real time inventory notifications. If it is a part made by somebody else, we don't stock it. If it is brake pads? They are going to ship from G-LOC, and those often take 7-10 days to be built (they don't stock 1000+ different pad shapes in all 8 compounds). Even some Vorshlag parts can run out - even though we machine and fabricate our parts in-house, sometimes we are at the mercy of a supplier, or a plating or coating vendor. Please call to verify if you have an urgent need!
We pay to have a daily UPS pick up at our shop towards the end of the day, which helps speed up shipping orders if placed earlier in the day.
Please see our posted business days and hours at the top of the website (we are open weekdays 8 am to 5 pm CST). If we are closed on a normal business day for some reason it will be noted on our calling tree. All online orders bill your credit card immediately upon order placement; if you would like to be billed when the order ships out, please CALL IN the order. We don't mind.
Shipping - PLEASE READ, THIS IS IMPORTANT!
Shipping charges for our products are determined by the individual weight of the product + the size of the smallest box we can wrap it safely in, and calculated using a UPS shipping module in our e-commerce system. We use our discounted rates from each carrier, for a "no profit shipping" policy.
DEFAULT METHOD is UPS Ground
We ship a lot of packages via UPS every month and pass along our heavily our discounted rates, which are much better than you will get on your own as a walk-up customer at a UPS store or the like. And cheaper than your work account, unless you happen to own Amazon.com. This is our default, preferable shipping method for Vorshlag - UPS Ground, always. The tracking is great, the speeds consistent, and the we get daily UPS pickups at our shop, on time. We also offer UPS 3 day, 2 day and overnight, as well as some UPS International rates.
If you order online all available shipping options will be shown for each item. UPS will not ship to PO, APO, or FPO Boxes. We do not use FedEx or USPS any longer, for many reasons - lost packages, no pickup at our shop, and terrible tracking.
Faster service is available at additional cost - please see the online shipping options for a rapid quote via multiple choices. If there is no preference made on phoned-in orders, and if we forget to ask and cannot reach you, Vorshlag, LLC will select UPS Ground (our default method) for the order. Damage resulting from shipping will be remedied only if it is reported to the delivery driver immediately. Vorshlag, LLC will not be responsible for any extra shipping charges that may arise from re-shipping where the recipient (Buyer) was not present to accept the goods, or lift-gate charges on undeliverable addresses.
When something is delayed and it has already shipped, remember - we do not own UPS, so please don't vent your frustrations with those things that we cannot control. Weather, power outages, fuel shortages - just some of the things they blame for delays.
International Orders
Vorshlag accepts and ships international orders to most countries. Please see our exclusion list below before ordering. We have a lot of requests for shipping quotes from customers, but to get multiple accurate shipping quotes please first create an account using our online shopping cart system. Then do a mock order, where several shipping options and costs will be generated automatically, before any payment information is ever asked for. Mock orders give you a shipping quote for that day, but they can and do change daily - but not by much.
International customers will always be responsible for their applicable in-country taxes, customs and import duties. Please do not ask us to issue falsified "gift receipts" to help you get out of paying VAT or similar import taxes in your country. We will not break international import laws to help avoid your country's import taxes, so please do not ask.
We will not ship orders to the following countries:
- Russia and former Soviet States - Stolen credit cards and unreliable shipping. Plus Putin is an a-hole.
- China, Vietnam - Stolen credit cards and import problems
- North African countries - Stolen credits and shipping problems
The best way to order parts for shipment to these countries above is to use a Freight Forwarding company based out of the USA. We ship to freight forwarders all the time, and they can save you time, hassles, paperwork and money on international shipments. We will still have to verify payments (potentially delaying shipments) from credit cards issued to anyone living in the countries list above, of course.
Return and Refund Policy
THIS IS IMPORTANT: Please read and understand this policy before purchasing anything from Vorshlag's online store or in person at our shop.
There is a 30 day return policy on any unused Vorshlag built or branded part. If you change your mind within 30 days of the order or invoice date, you can return (with an approved RMA) any new and uninstalled products that are made by Vorshlag. These parts have to be in Like New Condition and re-sellable to receive a refund for the parts' cost (we don't get the shipping refund, either -that service was provided).
To get a refund you must first request an approved RMA #, and once issued- then and only then - can you ship the parts back to Vorshlag. Within the RMA authorization email we will detail where and how to ship the parts back to us. The issued RMA # must be clearly written on the package. Once packages are received here the parts will be inspected; any damage will be noted and discussed with you. You are responsible for return shipping charges.
After 30 days there are NO REFUNDS. There are also no returns or refunds on any non-Vorshlag branded products, and here is why: Vorshlag sells many brands of parts, and we (like virtually all automotive shops) cannot stock "everything you could ever want", so we often drop-ship many items direct to customers from our manufacturer. Returns on these items are extremely complicated and costly, which is why we do NOT offer returns or refunds on non-Vorshlag branded parts. Please call if you have any questions about this policy prior to ordering anything online. If there is a manufacturing defect on any product we will of course make it right, but this needs to be discussed with Vorshlag within 30 days and before the part is installed or utilized.
Returned products WILL NOT be accepted without prior authorization. Any unauthorized charge backs for items purchased via credit card will be viewed as theft and prosecuted to the full extent of the law. All authorized returns must include a copy of the original invoice, have an RMA number written on the outside of the package, and return shipping must be prepaid. Returns made with shipping C.O.D. will be refused. All items returned must be in perfect "new" condition in the original packaging. Use all of the wrapping materials we used to get the part to you - or more. Vorshlag, LLC cannot accept any returns on electrical and or fuel injection components, special order or close out items, or any items that have already been installed on a vehicle, for refund or exchange.
People who buy Vorshlag products second hand are not our direct customers. We will still support you, but you cannot return those to us for refund, obviously. We have had people buy a Vorshlag part from someone who originally bought it from us years earlier, then come to Vorshlag and try to get a refund. That's not how this works - we have a 30 day refund policy to our direct customers. We will be glad to service and give tech advice on any Vorshlag part, of course.
NOTE: There is a restocking fee of 7% + $7 on all returns!
THIS IS NOT A PUBLIC LIBRARY and we are also NOT AMAZON. Returns are a hassle, and cost us time and money. This restocking fee has been implemented to reduce losses on returns, and this assumes the parts are not damaged on the return trip to us (that the customer pays for).
First off, we lose 3% on credit card charges on everything we sell, and we do NOT get those back when you return an item. Plus we lose the time we spent assembling, wrapping, and shipping the parts - as well as talking to customers before the sale. And we lose the time it takes us to send the RMA, inspect the parts, and process the paperwork and online process we have to go through to refund the parts cost back. Also, the shipping costs are NOT refunded - that service was completed, and we don't get it back, either.
Shipping Damage or Lost Merchandise
Merchandise damaged or lost in transit is the sole responsibility of the carrier. Vorshlag, LLC inspects all merchandise prior to shipment and packages it securely at our facility, unless otherwise noted. It is your responsibility to inspect your package completely while the delivery driver is present and have him/her note any damages. If damages are found after delivery, call the carrier immediately for an inspection. If your order arrives damaged, please immediately inform the delivery carrier if possible, and give us a call or send us an email. Claims for damage should be made within 3 days of delivery.
DO NOT return any damaged parts to Vorshlag, LLC without an RMA # issued by us. If you do, the carrier may not honor your claim and the loss will become the responsibility of the customer. Please keep all boxes, packing materials, warranty cards, etc. associated with your damaged shipment. If your order was shipped truck freight, it is vital that you note damage on the bill of lading when signing the delivery receipt. If there is any other question about your order, contact us immediately via the e-mail addresses or phone numbers on our Contact page. We go to extreme lengths at Vorshlag to package our products with the same care and enthusiasm as we do in designing, testing, and building these same products. We want them to arrive to you as perfect as possible. And we are here to help if something shows up not perfect. Not to brag, but the customer service reputation of Vorshlag is unequaled in this industry.
Refused Shipments
If a shipment is refused by the customer without prior written consent from Vorshlag, LLC, we will have to refer to the return policy above and treat this as an unauthorized returns. So far this has never happened, so let's try to keep it that way.
Adult signature NOT required for deliveries
Unless receiving prior written consent from Vorshlag, LLC, all shipments to the customer from Vorshlag, LLC will be sent without requiring an Adult Signature for delivery. We used to have this policy the other way around, but so many people are not home during business hours that it resulted in many shipments attempts being missed or late, and far too many customers got upset. So unless you note this in your order comments that you DO want signature required, it will default to not requiring this. If any shipment is made without an adult signature required, Vorshlag Motorsports will not be responsible in any way for loss of the shipment after delivery. So if you live in a bad neighborhood and people steal your packages off your porch, ask for signature required shipping service, or ship it to your place of work. Signature Required costs a little more, and adds time and hassle, but it might be worth your peace of mind.
Privacy Policy
Thank you for reviewing the Privacy Policy for Vorshlag, LLC. Vorshlag, LLC is sensitive to the issue of confidentiality in online dealings and is committed to protecting individual privacy. This Privacy Policy is intended to inform users about the general approach Vorshlag, LLC uses in collecting, using and disseminating user information via vorshlag.com. Vorshlag, LLC does not rent, sell, or trade any personally identifiable information about you (e.g., e-mail addresses) to third parties. Vorshlag, LLC may disclose information to third parties assisting us in processing a transaction requested by you (e.g., credit card service providers). In order to cooperate with legitimate governmental requests, subpoenas, or court orders, to protect Vorshlag, LLC and/or Vorshlag, LLC systems and customers, or to ensure the integrity and operation of Vorshlag, LLC and/or Vorshlag, LLC's business and systems. Vorshlag, LLC may access and disclose any information it considers necessary or appropriate under the circumstances.
Payment
Vorshlag, LLC requires all payments in U.S. Dollars. We accept Visa, MasterCard, American Express and Discover credit cards as payment for online orders. In addition, Visa and MasterCard check cards are accepted forms of payment. Check cards will be processed as credit cards, NOT as debit / ATM cards. Certified Bank checks, Cashier's checks or money orders can also be accepted on a case by case basis. Personal checks can be accepted, but order shipment will be delayed until the check clears (up to 12 business days). We accept these previously listed payment forms plus cash, money orders and in state (Texas) pre-printed personal checks for payments at our shop. PayPal is not accepted, due to their high transaction fee rates.
We do not take BitCoin or other crypto directly at this time, due to massive fluctuations in currency rates, but we might revisit this in the future. There is never any "cash discount", so don't try to pay in cash and expect to NOT pay any sales tax. We never do that. If you walk up to our physical address to buy anything, or are a Texas resident, an 8.25% sales tax will be applied to all sales.
Warranty
Parts manufactured by Vorshlag, LLC are intended for off-road or competition use only, and are sold "as is" without any warranty whatsoever. Vorshlag, LLC makes no warranty, express or implied, of any kind regarding its products. Any and all implied warranties of merchantability, or fitness for any purpose, etc., are also expressly excluded. The entire risk as to quality, fitness for application, and performance is with the buyer and the buyer expressly assumes such risk. Should such accessories prove defective, the buyer assumes the entire cost of all necessary service and repair.
Limited Liability
COMPETITION COMPONENTS ARE OFTEN USED IN WAYS UNANTICIPATED AND UNANTICIPATABLE BY THEIR MAKERS, AND CONSTANTLY PUSHED BEYOND THEIR LIMITS AND OFTEN MISUSED. Vorshlag, LLC WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE (DIRECT OR INDIRECT, CONSEQUENTIAL, FORSEEABLE, OR OTHERWISE) ARISING FROM THE USE OF ITS PRODUCTS, FROM INABILITY TO DETERMINE THE USE OF THE PRODUCT, OR OTHERWISE. BEFORE USING, THE USER SHALL DETERMINE THE SUITABILITY OF THE PRODUCT FOR ITS INTENDED USE, AND THE USER SHALL DETERMINE AND ASSUME ANY AND ALL RISKS THAT MAY ARISE IN CONNECTION WITH ITS USE.
Indemnity
USER FURTHER AGREES TO INDEMNIFY, DEFEND AND HOLD HARMLESS Vorshlag, LLC, ITS SUBSIDIARIES AND AFFILIATES, THEIR DIRECTORS, OFFICERS, AGENTS AND EMPLOYEES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, FINES, PENALTIES, DEMANDS, CAUSES OF ACTION, LOSSES, DAMAGES, EXPENSES AND REASONABLE ATTORNEYS' FEES, WHETHER KNOWN OR UNKNOWN, VESTED OR CONTINGENT, REGARDLESS OF WHETHER OR NOT IT IS CAUSED IN PART BY A PARTY INDEMNIFIED HEREUNDER AND REGARDLESS OF WHETHER OR NOT IT IS CAUSED IN PART BY THE NEGLIGENCE OF A PARTY INDEMNIFIED HEREUNDER, THAT ARISE OUT OF OR RESULT FROM USER'S APPLICATION OR USE OF Vorshlag, LLC COMPONENTS.
Street Legality
Aftermarket parts are intended to modify or prepare a vehicle for uses which may vary from conditions anticipated by the vehicle manufacturer. Vehicles modified with some Vorshlag, LLC manufactured accessories may no longer be legally used on public roads. Check your federal, state and local laws before installing Vorshlag, LLC manufactured accessories on vehicles intended for use on public roads.
Federal and state laws may prohibit removing, modifying, or rendering inoperable any device or element of design of the pollution control device or system on any motor vehicle used on public highways.
Vorshlag, LLC makes no representations or warranties regarding compliance of a vehicle using its parts with any law, regulation of any jurisdiction.
Texas State Sales Tax
All shipments sent within the state of Texas will be charged the Texas State, County and Local sales tax on all merchandise and freight from our address at Vorshlag, LLC. Yes, even if you get it from one of our dealers and they drop ship it to you - there is no free lunch here. The sales tax rate is 8.25%. Since we build almost everything we make in Texas, its is not for nothing - this tax pays for all sorts of infrastructure and services we utilize in the manufacture of Vorshlag components. If you want to stop by our facility and pay in cash, we do appreciate the effort but we will still charge you sales tax. Thanks.
