General Terms
All prices, specifications, operating procedures, technical details and/or availability are subject to change without notice. Notification of changes will be given prior to shipping. Vorshlag, LLC does not take responsibility for any typographical errors or accidental omissions.
Order Processing Times & Deadline
Vorshlag, LLC strives diligently to ship all orders out on the same day they were received. Most online or phone-in orders received before 3 pm CST ship out that same business day, unless there is a backorder on a part or a similar delay. We notify customers that have ordered parts that are on backorder within 24 business hours, asking them if they would like to wait (with an ETA) or if they want to cancel the order. If you absolutely need something overnighted and shipped out the same day PLEASE call us first to verify stock before you order. Please see our posted business days and hours at the top of the website. If we are closed on a normal business day for some reason it will be posted above and/or on our answering machine. All online orders bill your credit card immediately upon order placement; if you would like to be billed when the order ships out, please CALL IN the order. We don't mind.
Privacy Policy
Thank you for reviewing the Privacy Policy for Vorshlag, LLC. Vorshlag, LLC is sensitive to the issue of confidentiality in online dealings and is committed to protecting individual privacy. This Privacy Policy is intended to inform users about the general approach Vorshlag, LLC uses in collecting, using and disseminating user information via vorshlag.com. Vorshlag, LLC does not rent, sell, or trade any personally identifiable information about you (e.g., e-mail addresses) to third parties. Vorshlag, LLC may disclose information to third parties assisting us in processing a transaction requested by you (e.g., credit card service providers). In order to cooperate with legitimate governmental requests, subpoenas, or court orders, to protect Vorshlag, LLC and/or Vorshlag, LLC systems and customers, or to ensure the integrity and operation of Vorshlag, LLC and/or Vorshlag, LLC's business and systems. Vorshlag, LLC may access and disclose any information it considers necessary or appropriate under the circumstances.
Payment
Vorshlag, LLC requires all payments in U.S. Dollars. We accept Visa, MasterCard, American Express and Discover credit cards as payment for online orders. In addition, Visa and MasterCard check cards are accepted forms of payment. Check cards will be processed as credit cards, NOT as debit / ATM cards. Certified Bank checks, Cashier's checks or money orders can also be accepted on a case by case basis. Personal checks can be accepted, but order shipment will be delayed until the check clears (up to 12 business days). We accept these previously listed payment forms plus cash, money orders and in state (Texas) pre-printed personal checks for payments at our shop. PayPal is not accepted, due to their high transaction fee rates.
We do not take BitCoin at this time, due to fluxuations in currency rates, but we might revisit this in the future. There is never any "cash discount", so don't try to pay in cash and expect to NOT pay any sales tax. We never do that. If you walk up to our physical address to buy anything, or are a Texas resident, an 8.25% sales tax will be applied to all sales.
Warranty
Parts manufactured by Vorshlag, LLC are intended for off-road or competition use only, and are sold "as is" without any warranty whatsoever. Vorshlag, LLC makes no warranty, express or implied, of any kind regarding its products. Any and all implied warranties of merchantability, or fitness for any purpose, etc., are also expressly excluded. The entire risk as to quality, fitness for application, and performance is with the buyer and the buyer expressly assumes such risk. Should such accessories prove defective, the buyer assumes the entire cost of all necessary service and repair.
Limited Liability
COMPETITION COMPONENTS ARE OFTEN USED IN WAYS UNANTICIPATED AND UNANTICIPATABLE BY THEIR MAKERS, AND CONSTANTLY PUSHED BEYOND THEIR LIMITS AND OFTEN MISUSED. Vorshlag, LLC WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE (DIRECT OR INDIRECT, CONSEQUENTIAL, FORSEEABLE, OR OTHERWISE) ARISING FROM THE USE OF ITS PRODUCTS, FROM INABILITY TO DETERMINE THE USE OF THE PRODUCT, OR OTHERWISE. BEFORE USING, THE USER SHALL DETERMINE THE SUITABILITY OF THE PRODUCT FOR ITS INTENDED USE, AND THE USER SHALL DETERMINE AND ASSUME ANY AND ALL RISKS THAT MAY ARISE IN CONNECTION WITH ITS USE.
Indemnity
USER FURTHER AGREES TO INDEMNIFY, DEFEND AND HOLD HARMLESS Vorshlag, LLC, ITS SUBSIDIARIES AND AFFILIATES, THEIR DIRECTORS, OFFICERS, AGENTS AND EMPLOYEES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, FINES, PENALTIES, DEMANDS, CAUSES OF ACTION, LOSSES, DAMAGES, EXPENSES AND REASONABLE ATTORNEYS' FEES, WHETHER KNOWN OR UNKNOWN, VESTED OR CONTINGENT, REGARDLESS OF WHETHER OR NOT IT IS CAUSED IN PART BY A PARTY INDEMNIFIED HEREUNDER AND REGARDLESS OF WHETHER OR NOT IT IS CAUSED IN PART BY THE NEGLIGENCE OF A PARTY INDEMNIFIED HEREUNDER, THAT ARISE OUT OF OR RESULT FROM USER'S APPLICATION OR USE OF Vorshlag, LLC COMPONENTS.
Street Legality
Aftermarket parts are intended to modify or prepare a vehicle for uses which may vary from conditions anticipated by the vehicle manufacturer. Vehicles modified with some Vorshlag, LLC manufactured accessories may no longer be legally used on public roads. Check your federal, state and local laws before installing Vorshlag, LLC manufactured accessories on vehicles intended for use on public roads.
Federal and state laws may prohibit removing, modifying, or rendering inoperable any device or element of design of the pollution control device or system on any motor vehicle used on public highways.
Vorshlag, LLC makes no representations or warranties regarding compliance of a vehicle using its parts with any law, regulation of any jurisdiction.
Return and Refund Policy
THIS IS IMPORTANT: Please read and understand this policy before purchasing anything from Vorshlag's online store or in person at our shop. Updated 8/25/2014.
There is a 30 day return policy on any Vorshlag branded part. If you change your mind within 30 days of the order or invoice date, you can return (with an approved RMA) any new and uninstalled products that are made by Vorshlag. These parts have to be in Like New Condition and resellable to receive a refund. You must first request an approved RMA #, and once issued then and only then can you ship the parts back to Vorshlag. Within the RMA authorization email we will detail where and how to ship the parts back to us. The issued RMA # must be clearly written on the package. Once packages are received here the parts will be inspected; any damage will be noted and discussed with you. You are responsible for return shipping charges.
After 30 days there are NO REFUNDS. There are also no returns or refunds on any non-Vorshlag branded products, and here is why: Vorshlag sells many brands of parts, and we (like virtually all automotive shops) cannot stock "everything you could ever want", so we often drop-ship many items direct to customers from our manufacturer. Returns on these items are complicated and costly, which is why we do NOT offer returns or refunds on non-Vorshlag branded parts. Please call if you have any questions about this policy prior to ordering anything online. If there is a manufacturing defect on any product we will of course make it right, but this needs to be discussed with Vorshlag within 30 days and before the part is installed or utilized.
Returned products WILL NOT be accepted without prior authorization. Any unauthorized charge backs for items purchased via credit card will be viewed as theft and prosecuted to the full extent of the law. All authorized returns must include a copy of the original invoice, have an RMA number written on the outside of the package, and return shipping must be prepaid. Returns made with shipping C.O.D. will be refused. All items returned must be in perfect "new" condition in the original packaging. Use all of the wrapping materials we used to get the part to you - or more. Vorshlag, LLC cannot accept any returns on electrical and or fuel injection components, special order or close out items, or any items that have already been installed on a vehicle, for refund or exchange.
People who buy Vorshlag products second hand are not our direct customers. We have had people buy a Vorshlag part from someone who originally bought it from us years earlier, then come to Vorshlag and try to get a refund. That's not how this works - We have a 30 day refund policy. We will be glad to service and give tech advice on any Vorshlag part, of course.
International Orders
Vorshlag accepts and ships international orders to most countries. Please see our exclusion list below before ordering. We have a lot of requests for shipping quotes from customers, but to get multiple accurate shipping quotes please first create an account using our online shopping cart system. Then do a mock order, where several shipping options and costs will be generated automatically, before any payment information is ever asked for. Mock orders give you a shipping quote for that day, but they can and do change daily - but not by much.
International customers will always be responsible for their applicable in-country taxes, customs and import duties. Please do not ask us to issue falsified "gift receipts" to help you get out of paying VAT or similar import taxes in your country. We will not break international laws to help avoid your country's import taxes, so please do not ask.
We will not ship orders to the following countries:
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